SmartCare: Why Unlimited Support and Training Should Be the New Normal in Construction Tech

If you're investing in software to run your construction business, you shouldn’t have to pay extra just to learn how to use it. Yet that's exactly what many companies face. Limited support hours. Surprise fees. One-size-fits-all onboarding. It’s frustrating, and frankly, outdated.

Construction isn’t a static industry. Projects shift. Teams grow. New challenges pop up every week. So why should your tech support stop at go-live?

At Ledgerable, a BTerrell company, we created SmartCare to fix that. It’s our all-in-one, unlimited support and training program designed specifically for construction professionals. No ticket queues. No hourly caps. Just real answers from real experts—when you need them most.

Let’s take a closer look at why unlimited support and training aren’t just helpful. They’re essential.

The Problem with “Standard” Support

Too often, tech partners disappear once the software is installed. You’re handed a few PDFs, maybe a kickoff call, and then it’s on you to figure out the rest. When something breaks or doesn’t make sense, you wait in a queue or get handed off to someone who doesn’t know construction.

Meanwhile, your team stalls. You waste hours troubleshooting, or worse, abandon features entirely because no one knows how to use them. That’s not just inefficient—it’s costly.

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What Makes SmartCare Different

SmartCare isn’t your typical help desk. It’s a full-service partnership that gives you:

● Unlimited support from real humans who know Sage Intacct and construction

● On-demand training so new hires or expanding teams get up to speed quickly

● Custom report development whenever you need a new view or dashboard

● Proactive guidance on how to use the software better as your business grows

Whether you’re onboarding a new project accountant or trying to automate retainage tracking, we’re here to help without nickel-and-diming you.

Built for Construction, Backed by CPAs

Our support isn’t generic. The SmartCare team includes construction technology professionals, Sage-certified consultants, and CPAs who understand your workflows. That means when you have a question about WIP reports, multi-entity consolidation, or project cost structures, you’ll get an answer that makes sense for how you actually operate.

Why Unlimited Matters

In construction, timing is everything. You can’t afford to wait days for support or spend weeks trying to figure something out on your own. Unlimited access ensures your team can get answers quickly, stay productive, and keep projects moving.

It also means your software investment keeps paying off. You won’t have to worry about skipping helpful features just because no one’s had time to learn them yet.

Confidence Comes from Support

SmartCare gives your back-office team the confidence to take full control of your financial systems. When your staff knows they have expert guidance behind them, they’re more likely to adopt the tools, trust the numbers, and operate with less stress.

That kind of confidence doesn’t come from a manual. It comes from knowing help is just a call, click, or Zoom away.

Final Thoughts

Software alone doesn’t solve problems. People do. And in construction, the best results come from support that’s consistent, accessible, and tailored to your business.

With SmartCare, we’ve made unlimited support and training the new standard. Because your team deserves more than a help doc and a hope-for-the-best onboarding call.

They deserve partners who show up.

Want to learn more about SmartCare?

📅 Schedule a quick chat to see how unlimited support can streamline your tech investment and strengthen your team.